Terms of Service

These are the ground rules for using Dayward Sleep: what we agree to provide, what we ask of you, and what happens if something goes wrong. Clinical care between you and your clinician is governed by additional consents you sign at the start of treatment.

1. Acceptance

By using our website, taking the Sleep Pattern Assessment, or creating an account, you agree to these Terms. If you do not agree, do not use the service.

2. The service

Dayward provides a platform that connects you with licensed clinicians for sleep care. The Dayward platform itself is not a medical provider. Clinical decisions are made by the independently licensed clinicians in our network, who exercise their own medical judgment.

3. Eligibility

You must be at least 18 years old and a resident of a state where our clinicians are licensed to practice. We may verify your identity, location, and medical history before providing care.

4. Account

You are responsible for keeping your login credentials confidential and for activity that occurs under your account. Notify us promptly of any unauthorized access. Provide accurate, current information, particularly medical and identity details, which affect clinical safety.

5. Subscriptions and billing

Care plans are sold on a subscription basis. Current pricing is shown at /pricing. Subscriptions renew automatically until cancelled. Cancellation, pause, and refund mechanics are described in our Refund Policy.

6. Permitted use

Use the service only for its intended purpose. Do not: misuse the platform, interfere with security, attempt to access another user’s account, scrape or copy content beyond fair use, misrepresent your identity, or use the service for any unlawful purpose.

7. Intellectual property

All content on the site, including text, logos, designs, assessments, clinical protocols, and software, is owned by Dayward or our licensors and is protected by intellectual property law. You receive a limited, revocable, non-transferable license to use the service for personal, non-commercial purposes.

8. Disclaimers

The website and any non-clinical informational content are provided “as is” without warranties of any kind. Care provided by our clinicians is subject to the standard of care applicable in the relevant jurisdiction; nothing here is a warranty of any clinical outcome. Telehealth has limitations, described in our Telehealth Consent.

9. Limitation of liability

To the maximum extent permitted by law, Dayward’s liability for the website and non-clinical aspects of the platform is limited to the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages. This limitation does not apply to liabilities that cannot be limited under applicable law, and does not apply to professional liability of treating clinicians, which is governed by separate insurance and law.

10. Dispute resolution

We will try to resolve disputes informally first. Contact us before filing any claim. Disputes that cannot be resolved informally will be governed by the dispute-resolution and governing-law terms set out below.

11. Governing law

These Terms are governed by the laws of the state listed in our corporate registration, without regard to conflict-of-laws principles. Where state law requires a different governing law for clinical or consumer claims, that law applies to those claims.

12. Changes

We may update these Terms. Continued use after the effective date constitutes acceptance. Material changes will be communicated through the service or by email.

13. Contact

Questions about these Terms can be sent to the legal contact listed on our site.