Telehealth Informed Consent

Before your first visit, your clinician needs to know that you understand what telehealth is, what it can and cannot do, and that you are choosing it. This page explains all of that. You’ll also sign a version of this consent inside the client portal.

1. What telehealth means here

Telehealth is health care delivered using electronic communications, including video visits, secure messaging, and digital review of your assessment and history, when you and your clinician are not in the same physical location. At Dayward, the clinician who sees you is independently licensed in the state where you are physically located at the time of the visit.

2. Potential benefits

• Access to a board-certified sleep medicine specialist without traveling.
• Your clinician reviews your full assessment and history before your first visit, not during it.
• Follow-ups, medication adjustments, and check-ins can be done from wherever you are.

3. Potential risks and limits

• Technical failure. A poor connection, broken hardware, or a service outage may interrupt or postpone a visit.
• The clinician cannot perform a physical examination. Some evaluations require in-person care or testing (for example, an in-laboratory sleep study). Your clinician will tell you if you need to be seen in person or referred elsewhere.
• Despite reasonable security measures, electronic communication is not perfectly private. We use encrypted, HIPAA-aligned channels and you should use only the channels we provide.
• Telehealth may not be the right fit for every condition or every patient. If at any point your clinician believes telehealth is not appropriate for you, they will tell you and help you find appropriate care.

4. Your rights

You have the right to: withhold or withdraw consent at any time without affecting your right to future care; decline a telehealth visit and request an in-person referral; know who is participating in the visit; ask questions about anything you do not understand; and access information about yourself collected during the visit, subject to HIPAA.

5. Recording

Visits are not recorded by default. If a recording is ever proposed for clinical or quality-improvement purposes, you will be asked for separate written consent in advance. You may not record visits without the clinician’s explicit consent.

6. Emergencies

Telehealth is not for emergencies. If you are experiencing a medical or mental-health emergency, including thoughts of suicide or self-harm, call 911 or go to your nearest emergency room. In the United States, you can also reach the 988 Suicide and Crisis Lifeline.

7. State-specific variations

Telehealth law varies by state. Some states require additional disclosures, separate written consent, or restrictions on what can be prescribed via telehealth. The version of this consent you sign in the portal will include any state-specific additions that apply to you based on the state in which you are located.

8. Cost and coverage

Telehealth visits at Dayward are part of the subscription plan you choose. We are not a participating provider with health insurance plans; you are responsible for any out-of-pocket cost. Pricing is shown at /pricing.

9. Your consent

By proceeding with a telehealth visit through Dayward, you confirm that you have read this consent, had an opportunity to ask questions, understand the benefits, risks, and limits described above, and agree to receive care by telehealth on the terms described here and in your clinician’s additional consent in the portal.