Privacy Policy

This is how we handle your information at Dayward Sleep: what we collect when you take the assessment or work with one of our clinicians, who sees it, and what you can do about it. We wrote this plainly first; the formal sections follow.

1. Who we are

Dayward Sleep (“Dayward,” “we,” “us”) operates a doctor-guided sleep care platform. When you use our website, take the Sleep Pattern Assessment, or enter the client portal, you interact with us and, for clinical care, with our affiliated clinician network and the compounding pharmacy partner that fulfills any prescription we write.

2. Information we collect

Protected Health Information (PHI)

Sleep pattern responses, symptom history, prior treatments, medications, conditions, sleep diaries, and any information you or your clinician records during a consultation.

Account information

Name, email, phone number, mailing address, date of birth, government-issued identification when required for clinical verification, and payment instrument data handled by our payment processor (we do not store full card numbers).

Device and usage data

IP address, browser type, device identifiers, pages viewed, and interaction events. We use first-party and limited third-party cookies for authentication, session continuity, and analytics.

3. How we use your information

We use PHI to provide clinical care: routing your assessment, preparing your record for the clinician who reviews it, coordinating prescriptions when appropriate, and following up on your treatment. We use account and device data to operate the site, secure your account, prevent fraud, and improve the service. We do not sell your personal information.

4. How we share your information

We share information with: (a) the licensed clinicians in our network who provide your care; (b) the compounding pharmacy partner that dispenses a prescription, if one is written; (c) HIPAA Business Associates that help us operate the platform (hosting, telehealth video, payment processing, customer support tooling) under written agreements that require them to protect your information; (d) regulators, courts, or law enforcement when legally required; and (e) successors in a corporate transaction, with notice.

5. Your rights

Depending on where you live, you may have rights to access, correct, delete, port, or restrict the processing of your personal information, and to opt out of certain uses. HIPAA gives you additional rights over your medical record. See our HIPAA Notice of Privacy Practices for details. To exercise any of these rights, contact us using the information below.

6. Data retention

We retain medical records for the period required by the laws of the state in which your treating clinician is licensed, and account records for as long as your account is active plus a reasonable archival period afterward.

7. Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold: encryption in transit and at rest, access controls, audit logging, and workforce training. No system is perfectly secure; we will notify affected individuals if a breach of unsecured PHI occurs, as required by law.

8. Children

Our service is intended for adults. We do not knowingly collect information from individuals under 18 outside of a clinical relationship that has been authorized by a parent or legal guardian.

9. Changes to this policy

We may update this policy. Material changes will be communicated through the service or by email. Continued use after the effective date constitutes acceptance.

10. Contact

Questions about this policy, or requests related to your information, can be sent to the privacy contact listed on our site. We respond as quickly as practicable.